I wanted to take a second to thank one of your leasing agents, Ms. Shontell Frost. On more than one occasion I've come to the office with a maintenance request or a question and she has always been very kind to me. I am so happy that she is one of the leasing agents at The Waves and I hope she chooses to remain here for a long long time! Thank your Shontell for treating us tenants like family and not just tenants!
I've been living at The Waves for 6 months and I absolutely LOVE IT! What I most enjoy is the peace and quiet after a long hard day at work. My neighbors are friendly and the staff is great. The grounds are kept clean and the maintenance staff is very efficient.
This property thus far has the best customer service ive ever experienced while aprtment searching! All its staff were super nice from the leasing consultants straight to the manager. Chontel did a wonderful job at explaining the requirements and veiwing the unit. The property is well kept, clean and quiet. Apartments are set up really nicely and are very spacious and thede is lots of parking available. This is my number 1 reccomendation in the plantation area.
I have been living at the waves for 4 years and the staff is very friendly, maintenance is very efficient.
Shontell Frost provided excellent customer service. I had intended to move to another location, but she provided me with such great help that I changed my mind. She took the time to show me several different floor plans and made it quite easy for me to make up my mind.
I have been stressed trying to find a place to stay over the last week. No luck, rude office staff from other facilities, you name it has gone wrong, until.... Mrs. Shontell Frost. She made my day yesterday, very professional and courteous. You can tell she loves what she does and I just want to say thank you for doing your job well, most people can do a job but it takes someone with heart to do it like she did. Thank you Mrs. Frost. My move in process was a piece of cake thanks to you!
I moved into this complex a month ago, & having moved quite a few times in the past, I can easily say that they have made this such a smooth transition for me. I was assigned Shontell Frost as my property manager/helper and she has gone above and beyond to make sure that this feels like less of just an apartment, and more like my home. Since I begun working with her, she's answered all of my questions happily and professionally, and has emailed me checking on how I'm doing and asking if there's anything she can do to help. Both Shontell and the rest of the staff have made me happy with my decision to move in here.
We have been living here for several years and love it! Shontell and Celeste in the leasing office have been great with all matters. Manuel always responds to maintenance requests with a sense of urgency and is always friendly and helpful and goes that extra mile. Great team, very happy here!
I just wanted to let you guys know that ever since my husband and I moved in Manuel has been a great part of our journery here at the Waves. He is super helpful and gets everything done. I am very pleassed to say he is the best of the best at his job. I want to thank him and you guys for having such amazing staff, safety, parking, and ect.. I really wanted to take my time and congratulate you guys on having Manuel in your staff! Please let me know if you guys need any additional information.
The experience living here has been great, starting from the staff that works here, namely Shontell Frost. Any time I need something, she goes above and beyond to make it happen and in a timely manner. It is a great pleasure to know things really get taken care of here at The Waves.
I researched all around the Plantation Central Park area , and Shontell at The Waves impressed me with her professionalism and prompt responses, it was also the best option financially. The neighbors are super nice and there are many dogs and young families around , which was high on my priority list. I have only been here for a few weeks but so far as very pleased.
Great place. Quiet, family friendly, green and clean. Well maintained. Manuel is awesome and always on point. Thank you Waves
My boyfriend and I just moved we LOVE The Waves..
Our leasing agent Celeste was AMAZING. She said she'd work to get us a home we love at a price we can afford and she did.
The units are spacious, updated and feel very home-y. Shopping centers, stores, theatres, restaurants, etc are all nearby. It's awesome having Sawgrass so close.
Having valet trash and water included in the monthly rent is so helpful, and we both can always find good parking spots. The property is kept clean and the neighbors all friendly .
We toured nearly every apartment in Plantation/Sunrise.. this is by FAR the best quality for the lowest price. We feel this is going to be our home for a while and we couldn't be happier!
My girlfriend and I recently moved to the Waves and we've been loving it so far! The staff is so friendly and helpful and Celeste especially helped get us a place we love at a price we can afford. I only have great things to say about this community and look forward to living here for a long time!
The Waves has recently invested in property wide landscaping and pavement restoration and painting. With 16 acres, they do a nice job of maintaining the property. Leasing and Maintenance are friendly and accomodating. Neighborhood is friendly, quiet and safe.
Very friendly staff at the Waves! Shontell Frost ( leasing agent) is great, very friendly, and professional! Also the maintenance staff (Manual especially) are excellent...If there's any issue at all, they take care of it immediately! thank you!
Shontell was great with helping me move in. I was on a time crunch and she made sure to always respond promptly with as much information as possible. Since moving in a couple weeks ago, she has also helped me get everything situated with repairs and maintenance. very impressed with the office so far. Ive also talked with Sarah a couple times who has also been very helpful with answering any questions i have.
Shontell was great. The process to move in was smooth and easy!
Celeste made the transition smooth but her showing us around really helped make our decision.
I moved into our new home in Oct and have been so happy! A very lovely community and is very centralized. Have had a great experience with Maintenance and with the office staff, especially Sara Dolln. Very happy would recommend!
If it wasn't for Shontell, I would be gone. Always helpful with a smile on her face.
Would recommend 100%. close to major highways. Lots of different activities in the area. Nice clean well kept community. The office is friendly and very helpful. Maintenance is very prumpt and they are open 7 days a week a big plus.
We just moved in today and fell in love with our beautiful apt. We had one issue with one of the closets but after it was reported to the front office with Shontell it was taken care of almost instantly by maintenance. I must say Shontell made the experience very smooth and pleasant.
I've always passed the complex and said it seems really nice so when looking for a place months later I came in to check it out. It was even nicer than I expected & Shontell Frost was extremely nice & such a great help ! She showed us a unit and the next weekend we moved right in. It was a faster process than I expected !
Celeste, Oreste Arias and other Staffs are very nice and helpful. When Something needed to fix or replaced, they did it quickly. Never feel frustrated. There is a business center that provides computer, printer, scanner and fax. A lot of park lot is available and the area is quiet and safe all the day. I would recommend to anyone looking for an apartment to live here!
Just moved in an love it !! It really is a beautiful place !! Celeste was the best she made me Invision this as my home after looking at 12 other apartments! Plan to live here for a very long time !!
I keep on complaining that our dryer is not working yet maintenance team does nothing about it other than prolonging. we have been so patient all these days they are just testing our patience and doing nothing about it. they say they fixed it and next time it wont work. I have to sit near by dryer and keep turning it on for every 5 mins. they promised they will replace it two weeks ago and wow maintenance team just disappears
1)Dryer not working. Wet clothes in washer. Please resolve ASAP. Work Completed 3/20/2017
2)Dryer Stopping very frequently in the middle of cycle. Please fix ASAP. wet clothes inside. Work Completed 4/13/2017
3)Hi, our dryer will not run more than one load per DAY. for the second load it stops in first 5 minutes Work Completed 8/1/2017
4)dryer wont work. i have put in clothes and it stopped 5 times for every 5 mins. please fix it ASAP or replace new one. Work Completed 5/4/2018.
After visiting about 5 different properties Shontell sealed the deal for us. The community is quiet and it feels like home. Our unit is pacious and everything is up to date as she promised. Before moving in Shontell was there to answer every call, email and all of our questions/concerns. We only wish that there was more lights around the complex to see at night! Other than that everything has been great so far
Shontell is the reason why we choose the waves. I am big on customer service and Shontell displayed nothing less. She was there to answer every question and was honest and upfront about everything. The only concern I have is the lighting at night! It's very very dark. Other than that everything is going great! Thanks Shontell
THIS IS THE BEST PLACE I'VE EVER LIVED AT. THE APARTMENT, THE STAFF, THE CONVENIENCE AND SO MUCH MORE. I HAVE TO PERSONNALY SAY THANK YOU SO MUCH TO MICHELLE FOR HER PATIENCE AND UNDERSTANDING.
When I first saw my place it was love at first sight. It really felt like home when I walked in. I appreciate Shontell soooo much for her professionalism, patience and kindness. She is truly an asset to the front office.
After 8 month moving here, which i like the place, i was told that the pool was going to be renovated. I have been trying to use the pool a few times or hot tub and I cant, it feels I live in the gettho, full of lime and black stain no one wants to go in the nasty water to get any skin disease. Rent here is very high in comparison to other places.i think is time to get both pools in great condition before the summer gets here, by the way hot tub not working , shame, shame, shame.
It's time for management to do something about it
THE STAFF ARE AWESOME MINUS ONE PERSON WHO MADE ME FEEL AS IF MY CLIENT WAS NOT IMPORTANT. THE CLIENT FELT DISCRIMAMTED AGAINST AND LESS THAN. THE EMPLOYEE REFUSED TO WORK WITH MY CLIENT AND PASSED HER ALONG TO ANOTHER MENBER OF YOUR STAFF. SE-ANN BASSTIC IS AN ASSEST TO YOUR COMPANY.
I moved in in a matter of a day. I needed to move from a bad situation and Shontell made it very easy and fast for me to do. Sheâ€™s always been super helpful and attentive and Definately an asset to the Waves community. Honestly, the only reason I chose Waves is because of her. Thank you for all you do!